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“What I will never do with my technology”: an Apple Store employee shared four device maintenance tricks

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Carly from Seattle reached out to TikTok to share her four tips and tricks to help extend the life of your devices and avoid going to the genius bar.
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An Apple employee took to TikTok to share the best tips and tricks to secure your devices and avoid going to the genius bar.

Seattle-based Carly shared a video with her 8,000+ followers where she talked about four key ways to prevent your device from having a short life.

She shared a video with the caption, “What I will never do with my tech after three years at the Apple store.”

Carly from Seattle reached out to TikTok to share her four tips and tricks to help extend the life of your devices and avoid going to the genius bar.

Carly shared a video with the caption:

Carly shared a video with the caption: “What I will never do with my technology after three years at the Apple Store.”

Her first advice was to never leave your device near liquid or put your phone in rice.

An Apple employee shared her second tip: turn off your computer periodically to help its memory.

Her first advice was to never leave your device near liquid or put your phone in rice; and then her second tip, which was to turn off the computer periodically to help its memory

Carly’s first piece of advice was to never leave drinks or liquids near your devices while you work.

She added: “And if I ever got liquid in one of my devices, I would never put it in rice.”

An Apple employee explained that many people think that putting your phone in rice is the solution to the problem of liquid drying up in the device, but she did not advise doing this, because, according to her, “rice can get stuck inside your phone.”

Instead, she recommended turning the phone “upside down” or positioning it so that the water would dry out.

The second piece of advice she shared with her followers was to turn off her laptop periodically.

She stressed the importance of not just letting your computer die, but turning it off yourself instead.

Carly added that she does this to protect the computer’s RAM, or RAM, which she says is: “Basically short-term memory for the processes and applications you currently use on your computer.”

The third piece of advice from an Apple employee was to clean your devices more often to avoid bug crawling in ports.

The third piece of advice from an Apple employee was to clean your devices more often to avoid bug crawling in ports.

Carly's last suggestion was to not buy a non-Apple certified charger or

Carly’s last suggestion was to not buy a non-Apple certified charger or “fake” chargers as they could damage your device.

Apple notes that the certified charger will have

Whereas an uncertified charger has

Apple notes that a certified charger will have “solid pieces, smooth gold or silver colored contacts,” while a non-certified charger will have “rough, square contacts.”

How to avoid going to Genius Bar, according to Apple employee Carly

  • Keep your device away from water: If your device gets wet, Carly advises never putting it in rice, as pieces can get stuck in your phone, but it’s best to turn it upside down.
  • Turn off your computer periodically: Carly recommends shutting down your computer completely to help its memory.
  • Clean Your Devices: Carly says cleaning your devices is very important because bugs can often sneak into ports.
  • Buy a Certified Charger: An Apple employee added that you should always buy a charger that says “Made for the iPhone” so you don’t damage your phone.

She said turning your computer off periodically helps cause fewer “errors or crashes,” so when people often tell you to “turn something off and on” if it’s not working, they’re not kidding.

Her third recommendation to users was to keep appliances out of unsanitary areas and clean all of their devices properly and frequently, noting that: “The bugs will crawl into your charging port or USB port.”

Carly’s last piece of advice was to never buy a fake charger.

An Apple employee called the counterfeit charger “not Apple certified.”

She added: “Often, if you see chargers that are about 20 feet long and cost five dollars, it’s because they’re counterfeit and use different technology.”

According to Apple’s website, the reasons to avoid using a fake charger include the risk of damage to your device and the risk of cable damage.

Apple also noted how to identify a counterfeit device by looking at the packaging.

If a charger says “Made for iPhone” or “Made for iPhone, iPad, iPod” on its packaging, it means it has been certified by Apple and is compatible with your device.

Another way to distinguish a fake charger is by the insert on the front panel.

Apple notes that a certified charger will have “solid parts and rounded, smooth gold or silver colored contacts,” while a non-certified charger will have “rough, square, rough-surfaced contacts.”

Her video has over 900,000 views and users were shocked to learn that they were

Her video has over 900,000 views and users were shocked to learn that they were “doing everything wrong”.

Her video received over 139,000 likes and 207 comments, and users were shocked at how rarely they followed the advice of an Apple employee.

“I did everything wrong,” said one user.

Another user commented: “I have never turned off my computer and I have had it for a year now.”

“I don’t turn off my computer for months,” added a third user.

#technology #Apple #Store #employee #shared #device #maintenance #tricks

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